Overview
CaseIndex is developed and operated by Discrete Log Technologies Pvt Ltd. We believe in complete ownership of your medical practice data. In compliance with Google Play Developer Policies, this page outlines how you can request the deletion of your account and associated data.
How to Request Account Deletion
You can request account deletion using either of the following methods:
Open the CaseIndex mobile app > Navigate to Settings / Profile > Select Delete Account and confirm your request.
Send an email from your registered Google/clinic email address to sachin@discretelog.com with the subject line "Account Deletion Request - [Your Clinic Name]".
What Data is Deleted vs. Retained
| Data Category | Action Taken | Details |
|---|---|---|
| Clinic Account & Staff Logins | Permanently Deleted | Clinic profile, receptionist/doctor logins, and server credentials are permanently purged from our database within 14 days. |
| OAuth Access Tokens | Immediately Revoked | All Google OAuth connection tokens are permanently revoked and deleted from our servers. |
| Patient Files, Documents & Photos | Retained in Your Google Drive | Since your patient files live exclusively in your own Google Drive, they remain 100% untouched and owned by you. CaseIndex never stored copies on its servers. |
| Calendar Schedules | Retained in Your Google Calendar | Your calendar events remain untouched in your own Google Account. |
Retention Period
Once an account deletion request is verified, all personal data and clinic configurations stored on Discrete Log Technologies Pvt Ltd servers are completely wiped within 14 to 30 days. If you require immediate data purging, please mention this in your request.
Need Help?
If you have questions regarding data retention or account deletion, contact our privacy coordinator directly at sachin@discretelog.com.